Monday - Friday, 8:00 am to 9:00 pm (EST)
Saturday 8:00 am to 6:00 pm (EST)
Sunday 10:00 am to 4:00 pm (EST)

JP Outfitters

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You may reset your password online. If you are still having trouble you may contact us via email, phone or and we can send you a password reset form.

I don’t remember my password for my online account, how can I reset it?

Website, Online Account and Programs

About Us

About J Peterman

What are your operating hours?

I live outside of the United States, how can I get in touch with you?

What forms of payments do you accept?

General Questions

What are the benefits of placing orders through a registered account?

My promotional code is not working? What should I do?

How can I sign up to have catalogs sent to me?

I prefer to shop online, how can I be removed from your catalog mailing list?

Catalog

Are your sizes true to size?

Who makes your products?

I have never bought from you before. How can I be sure the item is going to fit?

I love your drawings, but can I also see a photograph of the item?

Product and Sizing

Women's Size Chart

Men's Size Chart

Hat Size Chart

Size Charts

How can I check the status of my backorder items?

What is your return policy?

What is your return policy on Last Chance items?

What is your return policy on an Altered item?

I have a gift that I need to return, what are my options?

I lost my shipping label, how can I get a new one?

Can I exchange an item for a completely different item?

I recently bought an item that is now on sale, what is your policy?

How do I return or exchange an item

Return, Policy and Order Status

How quickly will my order ship after it is placed?

How can I get my order to ship out on the same day that I place the order?

Do you ship internationally?

Do I have to use the shipping label that you provided?

Shipping & Delivery Information

Shipping

Privacy Policy

Terms Of Service

Policies & Terms

Contact Us

I don’t remember my password for my online account, how can I reset it?Updated a year ago