Return, Policy and Order Status

How can I check the status of my backorder items?

Please call a customer service representative for assistance (+1 888-647-2555).

What is your return policy?

We have a 30 day return/exchange policy on all items (not including Last Chance items). All items must be in their original condition. We will not accept anything that has been washed, worn, or damaged. Please click here for our full return policies.

What is your return policy on Last Chance items?

There are no returns on Last Chance items. You may exchange a Last Chance item for the same item different size/color if they are available. However, if no eligible exchange is available, these items do become final sale.

What is your return policy on an Altered item?

Please note that altered items cannot be returned. Take care to provide your accurate measurements when ordering.

I have a gift that I need to return, what are my options?

As long as the gift return is within our 30 day return policy (click here for details) you may return the item for store credit, or you can request to have a refund issued to the original buyer.

I lost my shipping label, how can I get a new one?

Our customer service reps will be happy to assist you. You can give us a call at +1 888-647-2555, email, or Live Chat.

Can I exchange an item for a completely different item?

Of course! You are welcome to exchange an item for anything else, but you will have to pay shipping on the new item. If the new item cost more than the original, then we will have to charge your credit card for the additional cost. If the new item co

I recently bought an item that is now on sale, what is your policy?

For any item that was purchased at full price and then goes on sale within seven (7) days, we will give you a sale price adjustment in the form of store credit. Click here for details on store credit.

How do I return or exchange an item

If you would like to return or exchange an item please click here to go through our process.