Privacy Policy. Welcome. We appreciate your participation and value your personal privacy at our website, jpeterman.com. The goal of our policy is to explain to you the information we collect, how we use and share this information, and how you can ed

Privacy Policy

Welcome to the J. Peterman website, www.jpeterman.com (the "Site") owned and operated by JP Outfitters, LLC and its affiliates ("J. Peterman"). Except as otherwise noted herein, these terms and conditions ("the Terms") govern your use of the Site. Pl

Terms Of Service

Monday - Friday, 8:00 am to 9:00 pm (EST)
Saturday 8:00 am to 6:00 pm (EST)
Sunday 10:00 am to 4:00 pm (EST)

JP Outfitters

Policies & Terms

About Us

About J Peterman

What are your operating hours?

I live outside of the United States, how can I get in touch with you?

What forms of payments do you accept?

General Questions

What are the benefits of placing orders through a registered account?

I don’t remember my password for my online account, how can I reset it?

My promotional code is not working? What should I do?

Website, Online Account and Programs

How can I sign up to have catalogs sent to me?

I prefer to shop online, how can I be removed from your catalog mailing list?

Catalog

Are your sizes true to size?

Who makes your products?

I have never bought from you before. How can I be sure the item is going to fit?

I love your drawings, but can I also see a photograph of the item?

Product and Sizing

Women's Size Chart

Men's Size Chart

Hat Size Chart

Size Charts

How can I check the status of my backorder items?

What is your return policy?

What is your return policy on Last Chance items?

What is your return policy on an Altered item?

I have a gift that I need to return, what are my options?

I lost my shipping label, how can I get a new one?

Can I exchange an item for a completely different item?

I recently bought an item that is now on sale, what is your policy?

How do I return or exchange an item

Return, Policy and Order Status

How quickly will my order ship after it is placed?

How can I get my order to ship out on the same day that I place the order?

Do you ship internationally?

Do I have to use the shipping label that you provided?

Shipping & Delivery Information

Shipping

Contact Us