If you have any questions, problems or suggestions, if you want to receive a catalog, or prefer to place an order with an actual human being, call us toll-free at +1 888-647-2555 from the United States. From Perth, London, Budapest, or any other inte

If you have any questions, problems or suggestions, if you want to receive a catalog, or prefer to place an order with an actual human being, call us toll-free at&#xA0;+1 888-647-2555&#xA0;from the United States. From Perth, London, Budapest, or any other international location, please call&#xA0;<a href="tel:+1513-506-9801" target="_blank">+1513-506-9801</a>. Monday through Friday, 8:00 am to 9:00 pm,&#xA0;Saturday&#xA0;8:00 am to 6:00 pm, and&#xA0;Sunday&#xA0;10:00 am to 4:00 pm (EST) <a href="mailto:customerservice@jpeterman.com" target="_blank">customerservice@jpeterman.com</a>You can reach us 24 hours a day, seven days a week. If you have a question about an order you have placed, please include the order number.&#xA0;We&#x2019;ll&#xA0;contact you back&#xA0;very quickly. You can reach us via live chat Monday through Friday, 8:00 am to 9:00 pm, Saturday 8:00 am to 6:00 pm, and Sunday 10:00 am to 4:00 pm (EST). Just click on the customer service button on the bottom right corner of any page on our web site.

Contact Us

Monday - Friday, 8:00 am to 9:00 pm (EST)
Saturday 8:00 am to 6:00 pm (EST)
Sunday 10:00 am to 4:00 pm (EST)

JP Outfitters

About Us

About J Peterman

What are your operating hours?

I live outside of the United States, how can I get in touch with you?

What forms of payments do you accept?

General Questions

What are the benefits of placing orders through a registered account?

I don’t remember my password for my online account, how can I reset it?

My promotional code is not working? What should I do?

Website, Online Account and Programs

How can I sign up to have catalogs sent to me?

I prefer to shop online, how can I be removed from your catalog mailing list?

Catalog

Are your sizes true to size?

Who makes your products?

I have never bought from you before. How can I be sure the item is going to fit?

I love your drawings, but can I also see a photograph of the item?

Product and Sizing

Women's Size Chart

Men's Size Chart

Hat Size Chart

Size Charts

How can I check the status of my backorder items?

What is your return policy?

What is your return policy on Last Chance items?

What is your return policy on an Altered item?

I have a gift that I need to return, what are my options?

I lost my shipping label, how can I get a new one?

Can I exchange an item for a completely different item?

I recently bought an item that is now on sale, what is your policy?

How do I return or exchange an item

Return, Policy and Order Status

How quickly will my order ship after it is placed?

How can I get my order to ship out on the same day that I place the order?

Do you ship internationally?

Do I have to use the shipping label that you provided?

Shipping & Delivery Information

Shipping

Privacy Policy

Terms Of Service

Policies & Terms